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JOURNAL BRIEFS: Urology Practice®: Satisfaction and Shared Decision Making in a Multidisciplinary Differences in Sex Development Clinic
By: Leah Grande, MA; Kassie Flewelling, PhD; Stephanie De Jesus, MS; Vijaya Vemulakonda, MD, JD; Jonathan P. Walker, MD; Cindy Buchanan, PhD | Posted on: 01 Dec 2021
Grande L, Flewelling K, De JS et al: Satisfaction and shared decision making in a multidisciplinary care clinic for patients with differences in sex development. Urol Pract 2021; 8: 682.
Introduction
Patients with differences in sex development (DSD) represent a complex pediatric population with varying psychosocial and medical needs.1 Patients and families face difficult medical decisions related to early gender assignment and hormonal treatments during puberty, and are subject to considerable ethical and legal controversies surrounding surgical interventions.2 Given these challenges and complexities, the current recommendation from the medical community is to utilize a multidisciplinary care (MDC) clinic setting in the care of patients with DSD.3 MDC clinics allow for coordination of care through a consolidation of resources, and they facilitate joint collaboration between health care providers, patients and families, a collaboration that lends to a shared decision making process. Unfortunately, to date, there are few published data on the satisfaction with health care delivery that families of patients with DSD experience in a pediatric MDC clinic, nor is there information on the level of shared decision making involved in discussions with urologists during the planning stages of care.
Methods
Parents/guardians and young adult patients seen in a multidisciplinary DSD clinic were asked to participate in an anonymous online survey. Questionnaires included self-reported demographic and medical information, overall satisfaction with health care delivery in the MDC DSD clinic (Patient Satisfaction Questionnaire-Short Form) and involvement in the shared decision making process with the pediatric urologist during their most recent clinic visit (Shared Decision Making Questionnaire). Welch’s t-test was used to compare mean survey scores to historical and contemporary control populations.
Results
A total of 22 guardians and 1 young adult patient completed surveys. Table 1 contains detailed participant demographic information. Median patient age was 36 months. Patient diagnoses were diverse: the most common self-reported patient diagnosis was 46, XY DSD (39.3%) with the remaining participants reporting diagnosis of congenital adrenal hyperplasia (CAH); 46, XX DSD; 45, XO/46 XY, complete androgen insensitivity syndrome (CAIS); partial androgen insensitivity syndrome (PAIS); hypospadias and a medical condition that was unknown to the respondent. At the time of their clinic visit, 7 patients had undergone surgery. Mean satisfaction scores were higher than a primary care population and comparable to patients and patients’ caregivers with chronic medical conditions (table 2). The mean shared decision making score was well above adult populations and similar to caregiver reports in pediatric outpatient clinics (table 3).
Table 1. Survey demographics of 23 individuals
No. race (%) | ||
Asian | 2 | (8.7) |
Black/African American | 0 | (0) |
White/Caucasian | 16 | (69.6) |
Multiracial/other | 4 | (17.4) |
Declined to answer | 1 | (4.3) |
No. ethnicity (%) | ||
Hispanic | 7 | (30.4) |
NonHispanic | 16 | (69.6) |
No. level of education (%) | ||
None | 2 | (8.7) |
High school | 6 | (26.1) |
Some college | 3 | (13.0) |
Associate’s degree | 1 | (4.3) |
Bachelor’s degree | 8 | (34.8) |
Master’s degree | 2 | (8.7) |
Vocational training | 1 | (4.3) |
Median mos age (interquartile range) | 36 | (6.5–96.0)* |
No. visit type (%) | ||
New | 10 | (43.5) |
Established | 13 | (56.5) |
No. prior urological surgery (%) | 7 | (30.4)† |
No. self-reported DSD diagnosis (%):‡ | ||
46, XY DSD | ||
46, XY DSD | 6 | (26.1) |
46, XY DSD and hypospadias | 2 | (8.7) |
CAH | 2 | (8.7) |
45, XO/46, XY | ||
45, XO/46, XY | 1 | (4.3) |
45, XO/46, XY and hypospadias | 1 | (4.3) |
CAIS | 2 | (8.7) |
46, XX DSD | 1 | (4.3) |
Partial androgen insensitivity syndrome and hypospadias | 1 | (4.3) |
Hypospadias§ | 5 | (21.7) |
Unknown | 2 | (8.7) |
*Declined to answer (2). † Declined to answer (10). ‡ Diagnoses were self-disclosed by family. All patients were seen in an MDC DSD clinic and had a confirmed DSD using conventional DSD classifications.11 § Hypospadias was only diagnosis self-disclosed by family. All patients had an underlying DSD diagnosis. |
Table 2. Short-Form Patient Satisfaction Questionnaire (PSQ-18) scores, scale 1–5
DSD MDC Clinic | Survey Developmental Control5 | Contemporary Cohort6 | Pediatric Gastroenterology Outpatient Clinic7 | |||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Measure | Median | Mean | SD | Mean | SD | p Value | Mean | SD | p Value | Mean | SD | p Value |
General satisfaction | 5.0 | 4.5 | 0.85 | 3.58 | 0.94 | <0.0001 | 4.62 | 0.68 | 0.5363 | – | – | – |
Technical quality | 4.75 | 4.58 | 0.45 | 3.68 | 0.76 | <0.0001 | 4.74 | 0.49 | 0.14 | – | – | – |
Interpersonal manner | 5.0 | 4.68 | 0.52 | 4.09 | 0.69 | <0.0001 | 4.79 | 0.51 | 0.3824 | – | – | – |
Communication | 5.0 | 4.7 | 0.45 | 3.74 | 0.87 | <0.0001 | 4.7 | 0.63 | 0.9684 | 4.67 | 0.62 | 0.79 |
Financial aspects | 4.5 | 4.2 | 0.8 | 3.78 | 0.94 | 0.0213 | 4.55 | 0.81 | 0.0737 | – | – | – |
Time spent with doctor | 5.0 | 4.7 | 0.43 | 3.59 | 0.94 | <0.0001 | 4.53 | 0.93 | 0.1733 | – | – | – |
Accessibility and convenience | 4.125 | 4.25 | 0.57 | 3.76 | 0.74 | 0.0006 | 4.42 | 0.67 | 0.2222 | – | – | – |
Table 3. Shared Decision-Making Questionnaire (SDM-Q-9) average scores compared to pooled historical data, transformed scale 1–100
Median | Mean | SD | p Value | 95% CI | |
---|---|---|---|---|---|
DSD MDC clinic | 94.31 | 85.54 | 22.52 | ||
Pooled study scores8 | Not reported | 64.81 | 7.24 | 0.0004* | 10.20–31.25 |
Pediatric ambulatory clinics9 | Not reported | 82.6 | 20.5 | 0.5506 | –7.14–13.02 |
Pediatric otolaryngology clinic10 | Not reported | 77.20 | 2.01 | 0.0974 | –1.66–18.34 |
*Statistically significant difference. |
Discussion
The current findings suggest that families followed in a pediatric, multidisciplinary DSD clinic are very satisfied with the quality of care they receive and appear to feel personally invested in the decision making process.4 This is notable given the complexity of care and controversy surrounding medical decision making in the DSD population. Current consensus guidelines recommend building open and honest communication, respecting patient and family values and wishes, and sharing medical information in a way that is sensitive to each child’s development.3 Further, this approach is thought to be best facilitated by a multidisciplinary approach to care, involving team-based collaboration across multiple disciplines such as urology, endocrinology, gynecology, nursing, psychology, social work and genetic counseling. This is the first study, to our knowledge, to review shared decision making and satisfaction with MDC in the DSD population.
The current study should be considered in light of several limitations, notably assessment of caregiver rather than patient satisfaction and family self-disclosure of patients’ medical diagnosis. Generalizability of the current findings could be limited; the current DSD MDC clinic is a long-standing clinic with the inclusion of patient advocates and a robust psychosocial support team. Moreover, the sample size of the current study precluded our ability to differentiate between DSD diagnoses. Despite these limitations, this study has several strengths, including utilizing validated, widely used assessments in pediatric populations and recruiting patients with a range of DSD medical diagnoses. Future research should assess satisfaction and shared decision making among adolescents and adults with DSD, and compare findings to patients receiving care through stand-alone medical providers.
- Selveindran NM, Syed Zakaria SZ, Jalaludin MY et al: Quality of life in children with disorders of sex development. Horm Res Paediatr 2017; 88: 324.
- Gardner M and Sandberg DE: Navigating surgical decision making in disorders of sex development (DSD). Front Pediatr 2018; 6: 339.
- Lee PA, Nordenström A, Houk CP et al: Global disorders of sex development update since 2006: perceptions, approach and care. Horm Res Paediatr 2016; 85: 158.
- Grande L, Flewelling K, De JS et al: Satisfaction and shared decision making in a multidisciplinary care clinic for patients with differences in sex development. Urol Pract 2021; 8: 682.
- Marshall GN and Hays RD: The Patient Satisfaction Questionnaire Short Form (PSQ-18). Santa Monica, California: RAND Corporation 1994.
- Peterson KM, Huisingh CE, Girkin C et al: Patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the US. Patient Prefer Adherence 2018; 12: 775.
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- Doherr H, Christalle E, Kriston L et al: Use of the 9-item Shared Decision Making Questionnaire (SDM-Q-9 and SDM-Q-Doc) in intervention studies–a systematic review. PLoS One 2017; 12: e0173904.
- Hurley EA, Bradley-Ewing A, Bickford C et al: Measuring shared decision-making in the pediatric outpatient setting: psychometric performance of the SDM-Q-9 and CollaboRATE among English and Spanish speaking parents in the US Midwest. Patient Educ Couns 2019; 102: 742.
- Chorney J, Haworth R, Graham ME et al: Understanding shared decision making in pediatric otolaryngology. Otolaryngol Neck Surg 2015; 152: 941.